BIONX … THE JURY IS STILL OUT ON THIS ONE
Posted by Steve Newbauer
This is an update — Many of you know that I purchased a 350 watt hub motor kit from Bionx. Everything was fine at first with the exception of not getting many miles out of the battery. I was truly disappointed in that factor as I found myself having to stop during my daily rides to plug in somewhere and recharge my battery. That was no fun. I wanted to be riding not sitting around waiting on a wee bit of charge to go back into my battery. One hour of charging was then used up in ten minutes or less. I shared my disappointment with the Bionx dealer and they told me to bring my trike in and they would check things out. It is a 2 hour drive to the dealer so I am not crazy about having to drive down there any more than I have to. I went down and they checked everything out saying it is all normal. That being said, Bionx was good enough to send the larger battery free of charge to replace the medium size battery I had purchased which was rated at 65 miles. I was getting about 27 at best. The larger battery is rated at 80 miles. One of my friends has this battery with his 350 watt hub motor. He gets far more miles per charge out of his battery than I was … probably twice or more miles. While waiting on the larger battery to arrive my pedal assist mode quit working. All I had available to use was the hand throttle which uses up the battery even quicker. Again, I had to take my trike back to the Bionx dealer. Bionx determined that the problem was in the hub motor so they sent a replacement under warranty. Once it arrived I, of course, had to make another trip down to the Bionx dealer to get the new motor and the new battery installed. The pedal assist worked again, but now this larger battery didn’t perform as well as the smaller battery. I only got about 22 miles out of it before it was used up. And when charging it it got extremely hot as did the charger. So another trip back to the Bionx dealer was needed. They tested everything out and said that it all checks out okay (normal). They did however, replace the 2 day old battery installation with another battery. This one doesn’t overheat, but it still takes way too long to charge and two out of the three times I have charged it thus far it never showed that it was charged up. The green light never came on. Bionx states that their batteries should charge up in 4 to 5.5 hours, but I have been dealing with batteries that sometimes take as much as 11 hours to charge. As I said, the battery I have now most of the time never shows a green light indicating it is charged. It just remains red. BTW, they state in their manual that it first shows red indicating it needs charging and then when the charging begins it changes to amber and finally to green when it is charged. Well with 3 batteries it has never had an amber light … only red and green. My friend says he has never seen an amber light either. With this new battery and over inflating my tires 5 psi I finally got about 40 miles out of the battery charge. I am happy enough with that, but I sure am not with the matter of charging the battery taking so long and not showing it is charged after such a long time.
I also complained about the hand throttle not working right with this new motor and battery. They test rode it and said it works fine. They don’t know what they are talking about. It has no power when applied. Before when it worked right using the hand throttle was like having JATO assist. The trike really took off. I could shoot across a road getting out of the way of traffic or I could zip up a hill. Now I have to pedal up the hill as the hand throttle does next to nothing. My two friends who have this same setup both have hand throttles that work like mine used to. I could not believe that the dealer claimed that the hand throttle works the way it is supposed to.
So …. I have emailed Bionx and shared with them what is going on. I am hopeful that they will do whatever it takes to get me a system that works right and stays working right. I am not a happy camper at this time. I told them that if they can’t get me a system that works right I want my money back. I am waiting to see what happens. I will let you know.
From what I have seen I think Bionx has a serious problem with quality control. I sure hope they get their act together. I really like their system, but I sure can’t recommend it as things stand now. I mean … I want to …
KEEP ON TRIKIN’
(and not driving back and forth to the Bionx dealer.)
Update – My battery problems seem to be doing much better now. I can ride much further on a charge and the battery seems to be charging normally now. Bionx instructed me to run the battery completely down so that the sensor would refresh and reset itself properly. That seemed to work. Now if they can just get the hand throttle working right I will be a happy camper.
“verdict is in“
Update – As instructed to took my trike back to the dealer (which is about 150 miles round trip) as BionX was supposed to resolve the hand throttle issue. It was a wasted trip as they accomplished nothing and said that there is nothing they can do to get it working like it used to. So I am stuck with an expensive system that doesn’t work right and there doesn’t seem to be anything I can do about it. I am considering requesting my money back. I have no idea what would happen if I were to do that. I have also considered attempting to file some sort of a consumer complaint against BionX which is a Canadian company. I have no idea how to go about that. Needless to say I am not a happy camper and as a result of all of this the jury is in and I give BionX and thumb down. It truly saddens me as for the most part I really like this system. I think they have a serious problem with quality control, but this is to be expected when one is dealing with Chinese made products. Advanced western nations never should have got involved in getting any products made in foreign countries with cheap labor. We should only make our own and thereby benefit our own people.
BIONX HAS PROBLEMS
About Steve NewbauerI have a few current blogs (tadpolerider1, navysight, and truthtoponder) so I am keeping busy. I hope you the reader will find these blogs interesting and enjoy your time here. Feel free to email me at stevenewbauer at outlook.com
Posted on August 29, 2017, in electric motorized trikes, motorized trikes, options, tadpole trikes and tagged Bionx, Bionx electric motor pedal assist, tadpole trike. Bookmark the permalink. 11 Comments.